This is the Personal Data Privacy Policy of Masterise Group Corporation (hereinafter referred to as “Privacy Policy”). This Privacy Policy regulates how we collect, use, copy, disclose, store, or carry out other processing activities of your personal data (hereinafter collectively referred to as the “Processing of Personal Data”). Masterise Group Corporation (the “Company”) is committed to protecting the privacy and security of your personal data (also referred to as the “Data Subject”) in accordance with this Privacy Policy and the laws.
Unless otherwise provided by law, the Processing of Personal Data will only be carried out with the consent of the Data Subject.
This Personal Data Privacy Policy is made public at the Company's headquarters address and by other appropriate methods of the Company (if any) from time to time.
From time to time and for different purposes set forth in this Privacy Policy, the Company will collect the following personal data of the Data Subject:
- Last name, middle name and birth name; date of birth; sex; nationality;
- ID card number/citizen identification number/passport number, date of issue and place of issue; personal identifier; visa information, date of entry into Vietnam, personal tax code;
- Permanent address, correspondence address;
- Contact number; email address;
- Marital status;
- Bank account information;
- Photo, voice recording, audio recording of the Data Subject;
- Survey responses and comments under our survey programs;
- Other personal information of the Data Subject that the Company deems as necessary for the Company to perform its obligations under the contract/agreement/document signed with the Data Subject (the “Signed Documents”), and for transactions under the Signed Documents;
- Other personal data of the Data Subject that the Company needs to collect to ensure compliance with the provisions of the laws or/and as required by competent state authorities;
- Other personal data that the Data Subject agrees to provide to the Company or has provided the Company.
(hereinafter collectively referred to as the “Personal Data”)
To ensure the accuracy of your Personal Data and to achieve the purposes of the Processing of Personal Data set forth in this Privacy Policy, you are required to notify us as soon as possible of any changes to your Personal Data.
We will collect Personal Data directly from the Data Subject and in various ways, including:
(a) When the Data Subject directly contacts the Company at the head office’s address/the representative office/the branch or the transaction locations of the Company; access, contact and interact through the Company's websites, applications, social networks, call centers or through other official communication/information channels by the Company;
(b) When the Data Subject participates in the Company's events, promotions, advertising, marketing and other forms of trade promotions;
(c) When the Data Subject uses the Company's services, registers to use the Company; services/participates in the Company's survey/ sales programs or other programs of the Company;
(d) When Data Subject provides their Personal Data to the Company through other means.
(e) Through other legitimate sources and means.
The Company processes Personal Data for the following purposes:
(a) In order to implement the obligations of the Company under the Signed Documents, including but not limited to identifying, authenticating and examining Data Subject information, recording Data Subject information for transactions under the Signed Documents, notifying/maintaining contact with the Data Subject, assisting the Data Subject through consulting and providing information, addressing questions, solving issues arising in relation to transactions under the Signed Documents; payment or receipt of payments, implementing the rights and responsibilities of the Company in accordance with the Signed Documents.
(b) With the Data Subject's consent, notify the Data Subject of new product/project information of the Company, sales policies, incentive programs, advertising information;
(c) Perform statistics or data analysis to improve service quality and enhance customer experience; market research and analysis;
(d) Solve arising problems related to the use of Website/Application of the Company's official communication/information channels;
(e) Manage, supervise and control the entire process of the Company's product and service provision in accordance with the Signed Materials, including verifying, reviewing, assessing and settling relevant complaints and disputes;
(f) For the purpose of complying with the law, the requirements of competent state agencies include but are not limited to the obligations to disclose information and report in accordance with the law on promotion, document archiving and auditing;
(g) Store, manage, backup for disaster recovery or other similar purposes;
(h) Detect, prevent, investigate and resolve activities that violate the regulations of the Vietnamese laws;
(i) Other purposes agreed upon by the Data Subject in accordance with the laws or required/permitted by law or competent state authorities.
From time to time and for each of the above purposes, the Company will perform one or more activities that affect Personal Data such as: collecting, recording, analyzing, validating, storing, editing, publicizing, combining, accessing, retrieving, encrypting, decrypting, copying, sharing, transmitting, delivering, transferring, deleting, destroying Personal Data or other relevant actions.
Personal Data processing operations may be carried out by the Company in an automated or non-automated manner, either by electronic means or manually or any other manner deemed appropriate by the Company.
The Company will initiate the Processing of Personal Data as soon as it receives Personal Data until the Personal Data is deleted, canceled in accordance with the provisions of law and/or regulations, decided from time to time by the Company.
For the purposes set out in Section 3 of this Privacy Policy, the Company may share the Data Subject's Personal Data with other third parties (the “Third Party”) including: (i) business partners, agencies, suppliers, contractors, consultants of the Company; (ii) domestic and foreign law enforcement agencies, competent authorities; (iii) third parties with whom the Data Subject consents or with which the Company has a legal basis to share the Data Subject's Personal Data.
The Company will take the necessary measures to require Third Parties to commit to the protection of the Data Subject's Personal Data in accordance with this Privacy Policy and the amendment and supplement of the Privacy Policy from time to time and in accordance with the law.
Unless otherwise provided by the law, the Data Subject has the following rights:
Kindly note that:
(i) In some cases, the Data Subject's disagreement or withdrawal of consent to their Personal Data Processing; the request to restrict or object to the Personal Data Processing; the deletion or request to delete Personal Data may affect the Company's ability to provide or maintain the provision to the Data Subjects of products, services, customer care services or the processing of the Data Subject's complaints.
(ii) Upon receipt of a request from the Data Subject regarding the exercise of the right(s) relating to Personal Data, the Company shall notify the Data Subject of the consequences that may occur when the Data Subject's request is made.
(iii) Upon receipt of a request from the Data Subject to delete Personal Data, prior to the deletion of such Personal Data (whether by your withdrawal of consent or request for the deletion of Personal Data), we shall check whether there is any legitimate reason or responsibility or liability to us or any member of our company group in connection with the fact that we have to back up, continue to store or process your Personal Data for law-abiding purposes.
Data subjects may exercise their rights by contacting the Company in accordance with the information provided in detail in Section (9.d) “Communications " of the Privacy Policy.
During Personal Data processing, the Company complies with legal regulations, applies measures to ensure the safety of the information system within the capacity of the Company to protect Customers' Personal Data at the highest level possible. In practice, however, the Company cannot completely eliminate the security risks that may occur during the processing of Personal Data including but not limited to the missing or loss of Personal Data due to system errors, hardware/software errors or objective reasons beyond the Company's control and may cause undesirable consequences and damages to the Data Subject.
In case of incidents, security risks during the processing of Personal Data, the Company will notify the Data Subject and simultaneously notify the violation of the regulations on protection of Personal Data to the authorities in accordance with the current law (if a violation is detected) and make efforts to implement remedies and prevent consequences to a minimum.
(a) Storage of Personal Data
We store your Personal Data since we collect these data on a basis that is abiding with the provisions of law. We store your Personal Data for a reasonable and necessary period for the purposes set out in this Privacy Policy.
(b) How to protect Personal Data
The Company is committed to managing Personal Data under careful control. The Company will take reasonable measures to protect customers' Personal Data.
(c) Amendment and Addition Of Privacy Policy
The Company reserves the right to amend and supplement this Privacy Policy at any time in accordance with applicable laws and publicly disclose it at the Company's headquarters address or by other appropriate means (if any) without prior notice or consent of the Data Subject. Except as otherwise provided for the duration of effects, amendments and additions shall apply at the time of publication by the Company.
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